Smith's Apology

Hey Everybody,

I'm off to bed, but wanted to make a quick post before I forget. After my experience at Smith's, I sent them a link to my saltcycle post as well as included the post itself in an email. I just received this in reply:

Dear Ms. Merono:

Thank you for contacting Smith's regarding your recent experience at our 876 E 800 S store. I am very sorry to hear that the customer service associate was very rude to you regarding bringing your bike into the store. This is not acceptable as all of our associates are to provide courteous, professional service. I have forwarded the details of your email to the store manager with the expectation that our associates will receive further training in customer service skills.

Thank you for bringing this to our attention. I hope you will reconsider shopping at Smith's in the future.

Sincerely,

Nicole Hardesty
Consumer Affairs


It still doesn't explain the supposed health code violation... but I'll admit I shopped at the Smith's on 4th and 6th today (but locked up my bike).

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